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Bonjour,
Description
For the European Leader, we are looking for a PMO for the Service Now Rollout :
Start : 5 May
Duration : 12 months+
Place : Paris
The Group has purchased the Service Now application which is mainly deployed in Europe.
The mission of the PMO is to manage the roll out of this application in all the regions where the
company is present.
The priority is set to deploy the Customer Service Management and IT Service Management
modules.
Other modules can be deployed by other teams and can impact the mission of the
PMO.
Geographical scope: 8 regions, “Hubs” to deploy:
* Northern Europe to finalize (40% finalized)
* Southern Europe to finalize (80% finalized)
* Middle East & Africa: full roll out
* South America: full roll out
* South East Asia: full roll out
* Greater China: full roll out
* Pacific: full roll out
* Northern & Central America and Caribbean : full roll out
Missions et responsabilités
Tasks :
Préparation phase: Creating the on-boarding kit for data collection of the hubs
Creation of presentations and documents needed for the project
Transition phase : Organizing the kick off per hub
Establish and follow up of detailed planning
Follow up of the data collection process
Unique communication point towards and from the hub
Assists in specification writing (interfaces, processes, request forms, ..)
Invites specialists if needed to work out solutions or processes
Organizes and drives all necessary meetings between the stakeholders
In charge of the minutes of each of the meetings
Prepare the modification requests to the excellence and or development team
Create advices on the processes needed to cover the local specifications
Follow up of validation processes and development paths
Train the trainers of the hubs
Test phase : Establishing and follow up of the test processes
Managing the pilots and manage the corrections on anomalies
Run phase : Sign off the project
Hand-over to local Service Delivery Manager
Compétences et profil requis
Formation / Profil
Skills required :
Minimum 5 years of experience in international Project Management with attention to local cultures
Prince II or equivalent certificates C1 level of english, B2 level of french spoken and in writing
Strong communication skills
Strong experience with Service Now CSM & ITSM modules roll out, Knowledge Management,
Request Management and Support management
Good knowledge of MS O365 Products as Powerpoint, Teams, Excel
Is this opportunity seems interesting for you, please send your cv and daily rate.