Contexte de la mission

SalesForce automation (SFA), 2/ Sales Business Planning (Trade Promotion Management), 3/ Multi-customers engagement solutions (customer portals) and 4/ Automation (image recognition, venue audit, DAM).

Objectifs de la mission et tâches

Job Aim:

Engage with all key sales functions in the relevant markets

Drive business convergence regarding processes & operating model

Maintain and share the vision of the Salesforce Automation solution and its add-ons

Define EPIC and user stories and prioritize the product backlog to streamline the execution of program priorities

Influence the content of the releases from the vendor's product CGCloud from SalesForce

Roles and responsibilities:

Drive business processes convergence

Partner with the sales business leads to become a domain expert and deeply understand the market companies processes to drive convergence

Be a strong voice for the Sales CoE and manage expectations with stakeholders across the company

Actively work with a cross-functional group of stakeholders to define the features to be delivered, and gather feedback, ideas, and buy-in from various groups throughout the development life cycle

Prepare and facilitate the alignment boards ensuring they deliver

Escalate any issues to the Head of the Center of Excellence

Maintain and share product vision

Develop a clear product vision, strategy and roadmap with a strong focus on business impact and value

Be the subject matter expert for the product and understand relevant dependencies and adherences

Provide advanced-level knowledge concerning the relevant users, their needs, and their pain points

Prioritize the product backlog

Conceive and document product epics/user stories: break the product into epics and implementable user stories, articulate/map user stories, coordinate mockups creation and identify acceptance criteria for the stories

Take part in relevant scrum ceremonies, lead backlog grooming sessions, and prioritize product backlog

Gather and arbitrate feedback from users from multiple iterations of the product to continually improve and drive value

Be accountable for ensuring that the team delivers value to the business on a frequent and consistent basis

Set up and track metrics to measure product effectiveness and user' satisfaction

Collaborate with counterparts

Be the representative of the users, functional contributors, and product sponsor

Act as the voice of the business for the scrum team: clearly communicate the business expectations and justifications (the why ) for any given feature

Be readily available to the Scrum team throughout the development life cycle to clarify requirements and accept the stories as they are completed

Build productive working relationships with internal and external stakeholders to encourage collaboration and open communication

Participate to the vendor instances on release content definition to push Pernod Ricard's requirements

Job Scope:

Internal stakeholders: Sales stakeholders of all the affiliates, IT Solutions, Business Relationship Managers, Data and Integration Centers of Excellence

Key External stakeholders: SalesForce (POS/consultants and architects) PwC (consultants / PO / delivery teams)

Livrables

Profile required:

Bachelor's and/or Master degree from Engineering or Business School / University

10+ years of experience in Consumer Goods

Agile Certified highly preferred

Experienced in Salesforce Automation projects

Languages and other skills:

Fluent in English and French. Spanish is a nice to have.

High leadership & communication skills in order to drive a multi-cultural convergence

Conflict solver, strategist, and critical thinker.

Technical Skills & tools:

Experience with SalesForce solutions a must. With CG Cloud a clear plus.

Understanding of technology & modern architecture (data model, AI, integrations, development )

Jira or equivalent: sprint management, product backlog management (user stories and EPICs)